Terms of Service

1. Agreement

These terms govern access to and use of the MarklyticsAI website and platform. By creating an account or using the service, the customer organisation and its users agree to these terms.

2. Accounts and workspaces

Access is provided through a workspace. The workspace owner is responsible for inviting users, assigning roles, and removing access when a user leaves. Users must keep their credentials confidential and are responsible for activity under their account.

3. Acceptable use

• Do not upload data you do not have the right to process.
• Do not attempt to access another workspace's data or bypass access controls.
• Do not use the service to send unsolicited messages or to breach advertising platform policies.
• Do not reverse engineer, resell or copy the platform without written permission.

4. Customer data

The customer retains ownership of all data uploaded to its workspace. MarklyticsAI processes that data only to provide the service, to support the customer, and as required by law.

5. Subscriptions and fees

Plans, user limits and fees are agreed in a written order or quotation. Fees are payable in advance for the agreed billing period unless stated otherwise. Unless the agreement says otherwise, fees are non-refundable for periods already started.

6. Availability and support

We work to keep the platform available and to resolve issues promptly. Planned maintenance may cause brief interruptions. Enterprise agreements may include specific service levels.

7. Third party platforms

The service depends on data exported from third party platforms such as Meta and WhatsApp CRM tools. We are not responsible for changes, outages or policy decisions made by those platforms, or for the accuracy of the data they produce.

8. Intellectual property

MarklyticsAI and its software, design and documentation remain our property. Nothing in these terms transfers ownership of the platform to the customer.

9. Disclaimer and liability

The platform provides analytics and recommendations to support decisions; it does not guarantee marketing outcomes. To the maximum extent permitted by law, our aggregate liability is limited to the fees paid for the twelve months preceding the claim, and we are not liable for indirect or consequential loss.

10. Suspension and termination

We may suspend a workspace for non-payment or for breach of these terms. Either party may terminate at the end of a billing period. On termination, access ends and data is handled as described in the Privacy Policy.

11. Changes to these terms

We may update these terms. Continued use after an update constitutes acceptance of the revised terms.

12. Contact

Questions about these terms can be sent to support@marklyticsai.com.